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Knowledgebase
This PDF provides Banner 9 keyboard shortcuts.
Click here to submit a Banner 9 Question or Problem [https://support.dccc.edu/index.php?/facultystaff/Tickets/Submit/RenderForm/33]
This video will show you how to Register a student using SFAREGS: Banner 9 SFAREGS [https://drive.google.com/file/d/1tc42ba8Ocr23fhQh7Yq54ugJItJ9sZ93/view?usp=sharing]
This video training will show you how to run a CAPP in Banner 9. CAPP processing in Banner 9 [https://drive.google.com/file/d/10ZeC5UX0oDV7yAq-ZZhgU_5IEKceInOL/view?usp=sharing]
PLEASE SEE THIS LINK FOR INSTRUCTIONS ON HOW TO LOGIN TO OFFICE 365/OUTLOOK EMAIL: https://drive.google.com/file/d/13jHibNy7_vcWGSLlInHHRtsA1plNBVEY/view [https://drive.google.com/file/d/13jHibNy7_vcWGSLlInHHRtsA1plNBVEY/view]
If you ever forget your delaGATE password, you can now setup your account to use One-Time Passwords (OTP) to access your delaGATE account and reset your password.  Follow the steps below to change your OTP delivery methods.  Please note: in order to chang...
1. Click on MY ACCOUNT in the upper right corner and select CHANGE PASSWORD 2. Provide your current password 3. Answer the CAPTCHA to prove you’re not a robot and click VERIFY 4. Click CONTINUE 5. Create a new password that meets the following com...
QUICK TIP: In Chrome, Firefox, Edge, and Internet Explorer, you can press CTRL-SHIFT-DEL on the keyboard to quickly access the CLEAR BROWSING DATA window. **_Update: Safari instructions are now included._** CHROME 1. Click on the CUSTOMIZE icon in t...
1. Left click on the wireless icon in the System Tray (lower right corner) to reveal available wireless networks 2. Left click on DCCC-SECURE, check the box to CONNECT AUTOMATICALLY and click CONNECT. 3. After clicking CONNECT, you will be prompted to...
1. Left click on the wireless icon in the system tray (lower right corner) to reveal available wireless networks 2. Left click on DCCC-SECURE, check the box to CONNECT AUTOMATICALLY and click CONNECT. 3. After clicking CONNECT, you will be prompted to...
The DCCC-Secure Wi-Fi network is accessible by current students, faculty and staff. Guests cannot connect via 'DCCC-Secure' SSID. Guest users must connect to the 'DCCC' SSID and opening up a browser, where they will be prompted to login with their guest a...
The DCCC-Secure Wi-Fi network is accessible by current students, faculty and staff. Guests cannot connect via 'DCCC-Secure' SSID. Guest users must connect to the 'DCCC' SSID and opening up a browser, where they will be prompted to login with their guest a...
WHAT IS 2-STEP VERIFICATION? 2-Step Verification helps protect your account from unauthorized access should someone manage to obtain your password. Even if a password is cracked, guessed, or otherwise stolen, an attacker can't sign in without access to th...
If you ever forget your delaGATE password, you can now setup your account to use One-Time Passwords (OTP) to access your delaGATE account and reset your password.  1. Click on MY ACCOUNT in the upper right corner and select CONFIGURE 2-STEP VERIFICATION...
Multi-Factor Authentication, also known as Two-Factor Authentication (2FA), allows access to delaGATE only after successfully providing the combination of something you know (i.e. your password) and something you have (i.e. your phone).  It is a much more...
Enrolling your mobile phone will allow you to perform password resets using text messaging, if necessary (standard messaging and data rates may apply).   1. Click on MY ACCOUNT in the upper right corner and select CONFIGURE 2-STEP VERIFICATION 2. Se...
1. In an internet browser, navigate to https://delagate.dccc.edu [https://delagate.dccc.edu] 2. Enter in your DCCCid and password and click LOGIN. Your initial password is your birthdate in mmddyy format. You will be prompted to enroll your mobile pho...
1. In an internet browser, navigate to https://delagate.dccc.edu [https://delagate.dccc.edu] 2. Enter in your DCCCid and password and click LOGIN 3. Your initial delaGATE password is temporary and you will now be prompted to change it. Click CONTINUE ...
HOW TO REPORT MISCLASSIFIED EMAIL WHEN USING OFFICE 365? Select the recipient based on the type of email your reporting: * Actual or Suspected phishing message - Please use the Phish Alert button (details can be found here) [https://support.dccc.edu/i...
HOW TO SETUP OR UPDATE DCCC SMS, PHONE AND EMAIL NOTIFICATION CONTACT INFORMATION (EMERGENCY/SCHOOL CLOSINGS/ 1. Login to delagate.dccc.edu [https://support.dccc.edu/staff/delagate.dccc.edu] 2. Click on MY ACCOUNT in the upper right corner and select...
UNSUBSCRIBE OR RESUBSCRIBING TO DCCC SMS ALERT NOTIFICATIONS (SNOW CLOSING/DELAYS/EMERGENCY)  (OPT-IN/OPT-OUT) Please note - YOU MUST be signed up for emergency notifications to receive any SMS notifications. Click here for sign-up directions. [https://s...
IF YOU NEED TO DELETE THE DCCC-SECURE WI-FI NETWORK FROM YOUR ANDROID, YOU CAN DO SO ON THE WI-FI HOTSPOT SCREEN AS FOLLOWS. 1. OPEN YOUR WIRELESS SETTINGS . 2. CLICK THE WI-FI NETWORK YOU WISH TO DISCONNECT FROM 3. CLICK 'FORGET NETWORK' Follow ...
If you have trouble, with your wireless connection, we recommend you disconnect or 'forget' from the wireless network and then attempt to reconnect. 1. Open the Wi-Fi settings and open the information for the wireless network you would like to forget. ...
A DIFFERENT OUTLOOK ACCOUNT IS SHOWING UP WHEN I LOGIN TO OUTLOOK WEB ACCESS. WHAT DO I DO? Unfortunately Microsoft places cookies on the machine which causes this issue. The browser will open whichever outlook has authentication cookies on the machine. ...
* Right click on the folder that contains the file/folder(s) that you want to view previous versions of, and select PROPERTIES * In the properties window that opens, select the PREVIOUS VERSIONS tab. * In the Previous Versions tab, select the date...
The majority of College Staff and a subset of Faculty use Banner administrative functionality on a daily basis.  The Banner system has undergone a major redesign (Banner 9). OIT has been working with more than fifty College staff over the past several mon...
BASIC NAVIGATION The basic navigation of each page (previously Forms) includes the page header, key block, sections, notifications center and buttons. PAGE HEADER The page header is part of the basic navigation and contains the following items: *...
This is a recording of the Banner 9 General Navigation Training session which was held on 09/12/2018. Banner 9 General Navigation Training 091818 [https://youtu.be/LE_K0R98HQc]
This PDF provides more detail on basic Banner 9 functionality.   NOTE that some of the sections in this Ellucian provided documentation reference features which are not used at Delaware County.
This document illustrates how to login to Banner 9.
This video reviews Banner 9 navigation.  NOTE that there are some differences in how to login that will be reviewed in a separate article.  However, once the video gets to administrative page navigation it is an excellent review. http://edservices.elluci...
This PDF reviews Banner page naming conventions.
This PDF provides a quick reference to basic Banner 9 Administrative Pages navigation and functions.
Data Backup Instructions for Staff Wednesday, April 4, 2018         11:03 AM DATA THAT SHOULD BE BACKED UP TO THE U:DRIVE IS AS FOLLOWS: * _ALL PERTINENT DATA, SUCH AS ANY WORD OR EXCEL FILES _-under My Documents, or anywhere else on your C:Drive ...
1. Select the file (or folder) you want to delete. 2. Click on the Trash Can icon to remove. For more information, please visit the Google Docs editors Help Center [https://support.google.com/docs/#topic=1382883]
DUO PUSH The Duo Mobile [https://duo.com/product/trusted-users/two-factor-authentication/duo-mobile] app delivers two-factor [https://duo.com/product/trusted-users/two-factor-authentication] push notifications to your phone for fast and secure access tha...
GETTING STARTED WITH DUO SELF-SERVICE ENROLLMENT Duo's self-enrollment process makes it easy to register your phone and install the Duo Mobile application on your smartphone or tablet. Duo prompts you to enroll when you log into a protected VPN, server...
Duo Push delivery issues are most often resolved by pulling down on the screen (PULL-TO-REFRESH) to check for notifications in the Duo Mobile app, as seen below: IF PULL-TO-REFRESH WORKS: The issue is related to the Google Cloud Messaging (GCM) push not...
Duo Push delivery issues are most often resolved by pulling down on the screen (PULL-TO-REFRESH) to check for notifications in the Duo Mobile app: When you do this, the Duo Mobile application will reach out to our cloud service directly to check for logi...
USING THE DUO PROMPT The Duo Prompt lets you choose how to verify your identity each time you log in. SUPPORTED BROWSERS: Chrome, Firefox, Safari, and Edge. If you have more than one device enrolled you'll see a device selector. Select the device y...
You can follow these instructions in order to forward emails from your Student Email (Gmail) account to another email address. This can be useful if you want to check for/send emails at a single preferred email account.   1. Login to delaGATE at https...
GET OFFICE 365 FOR FREE It's not a trial! Students and teachers are eligible for Office 365 Education, which includes Word, Excel, PowerPoint, and OneNote, plus additional classroom tools. All you need to get started is a valid school email address. ...
There are certain applications that will not run for non administrators on our machines due to not having access to the staff profile. Here is a workaround to allow non administrators to have access to the directory. This will work for applications such ...
Instructions to run GYUIDMG (Sync Banner to BEIS/IDM/AD) 1. Login to banner.dccc.edu 2. Once logged in with 2-step authentication click on the Dashboard link. 3. In the box under Welcome type in GYUIDMG, then select ‘Sync Banner to BEIS/IDM/AD (GYUIDMG...
At this time we are offering Outlook Web Access and Outlook mobile app support for accessing O365 Exchange Email on personal devices. Under the College's Microsoft Agreement, faculty and staff are entitled to download a copy of Office, which includes Out...
In order to update your mailing address, login to delaGATE [https://delagate.dccc.edu]. Your current Mailing Address will be displayed. Clicking 'Current' will bring you to the Update screen below:
HOW DO I VIEW THE INTERNET HEADERS IN OUTLOOK 2016? https://support.office.com/en-us/article/View-internet-message-headers-cd039382-dc6e-4264-ac74-c048563d212c HOW DO I VIEW THE INTERNET HEADERS / MESSAGE SOURCE IN OUTLOOK WEB ACCESS: Open the message fo...
* Log into OWA. * In the lower left, click on the CALENDAR icon. * On the top left, click Add Calendar>From Directory. * In the “From directory:” field, enter the name or email address of the person whose calendar you are accessing. * Click OK
* In Calendar, click the HOME tab. * In the Manage Calendars group, click OPEN CALENDAR, and then click OPEN SHARED CALENDAR. * Type in the email address of the user or shared mailbox who's calendar you want to open * Alternatively, Click NAME to...
OPEN ANOTHER PERSON'S FOLDER * Click FILE * Click OPEN & EXPORT then OTHER USER'S FOLDER. * In the NAME box, enter the name of the person who granted you Sharing or Delegate Access permissions, or click NAME to select from a list. * In the FOLDER...
**NOTE** FOR SECURITY REASONS, MAPPED DRIVES ON WINDOWS 7 WILL ONLY BE ACTIVE UNTIL YOU RESTART OR LOG OFF YOUR MACHINE. IF YOU ARE NOT ON WINDOWS 10, PLEASE VISIT DCCC.EDU/WINDOWS10 [HTTPS://DCCC.EDU/WINDOWS10] TO SCHEDULE A TIME TO UPGRADE. 1.) On you...
Please see attached document for directions on how to access voice mail from any phone internal (on campus) or external (off campus).
* Click on NEW EMAIL to compose a new email. * In the window that opens, (1) Select the OPTIONS tab, (2) Click the BCC button, (3) In the field that appears, click BCC * In the Address Book window, (1)Search for, and select the email that you want to...
* Once logged into OWA, at the top/left, click NEW * On the new message screen that appears, in the top right corner, select BCC. * A new Bcc button will have appeared below Cc. Click it. * On the screen that appears, (1) Select "<<", (2) Select DI...
How to change your profile picture: For information on where your picture will show please see this link. [https://support.dccc.edu/index.php?/facultystaff/Knowledgebase/Article/View/335/0/where-does-my-picture-show-when-uploaded-to-office-365] Browse to...
**DUE TO THE VARIETY OF ANDROID DEVICES, YOUR SCREENS MAY LOOK DIFFERENT THAN THE IMAGES BELOW** 1. Locate the GMAIL app on your Android 2. Select the Menu option 3. Scroll down to the bottom and select SETTINGS 4. Select ADD ACCOUNT 5. Select G...
HOW TO CONFIGURE PROXY ACCESS TO ARCHIVES AND ACCESS THEM IN NETMAIL SEARCH [HTTP://HELP.NETMAIL.COM/DISPLAY/KB/HOW+TO+CONFIGURE+PROXY+ACCESS+TO+ARCHIVES+AND+ACCESS+THEM+IN+NETMAIL+SEARCH]   Original Doc: http://help.netmail.com/display/KB/How+to+Confi...
Configuring WiFi settings for ChromeOS to connect to the DCCC-Secure wireless SSID 1. Go to bottom right hand side of screen and click wireless icon 2. Open the wireless list under the signout option and connect to DCCC-Secure 3. In order to connect...
1. Click the WiFi Icon at the top of the screen and choose DCCC-SECURE. 2. Enter in your DCCCid for the Username field and your delaGATE password for the password field. Click JOIN once your credentials have been entered. 3. A message will pop up abou...
1. From the home screen, tap SETTINGS 2. Tap WIFI 3. Locate the connected Wi-Fi network and then tap the blue information icon. 4. You will see the IP address here
1. From the home screen, tap SETTINGS. 2. Tap GENERAL 3. Tap ABOUT. The WIFI ADDRESS is the MAC ADDRESS
* Log into the O365 Exchange Admin center. (https://outlook.office365.com/ecp/ [https://outlook.office365.com/ecp/]) * Click the picture in the upper-right corner * Select ANOTHER USER... * Then Search and select the user mailbox that you want to ...
* In the bottom left corner of the Outlook client, click the 3 dots next to the icons for Mail, Calendar, People, Folders. * Select NAVIGATION OPTIONS... * In the Navigation Options window that opens, UN-check COMPACT NAVIGATION The bottom of your O...
How to make your imported GroupWise Frequent Address Book show up in the Outlook Address Book * Click ‘Contacts’ (People) Icon in the lower left * Right Click on ‘Frequent Contacts’ or other imported address book that needs to show in the address bo...
Only use Delegates when a person will need to receive/process meeting requests on your behalf.  If you would just like to share your Outlook Calendar, Tasks, Inbox, Contacts, Notes, or Journal with other Office 365 users, you should use "How to Share a Of...
Manage email messages by using rules Create a Rule Step 1: Choose an Outlook rules template * Choose Rules * Manage Rules & Alerts from the ribbon OR   * Choose the File tab and then choose Manage Rules & Alerts. * In the Rules and Alerts d...
How do I obtain a replacement Yubikey if your College issued key is lost or stolen? * If you would like to request a replacement Yubikey, please open a support ticket with OIT. Once the request is received, a $35 dollar charge will be placed on your rec...
New and improved method has been rolled out to help you report suspected phishing attempts. Please Note: When you make a report the message is automatically for analysis  and then will be deleted from your inbox. If you report an email in error, you can ...
* Select New Email * In the window that opens, If you do not see a "From" box, go to the Options tab, and select From * Click on the From box, and select Other Email Address... * In the window that opens, either type in the shared mailbox's email a...
* Login to Outlook Web Access (https://outlook.office365.com [https://outlook.office365.com/]) * Click New * Click the 3 Dots, and select Show From * Right-click your name, and select Remove * Type in the email address of the shared mailbox you ...
* Log into the O365 Exchange Admin center. (https://outlook.office365.com/ecp/ [https://outlook.office365.com/ecp/]) * Click the picture in the upper-right corner * Select ANOTHER USER... * Then Search and select the user mailbox that you want to ...
* Click the Calendar text or icon at the bottom of the screen. * Note: Depending on your settings, you may have an icon in the lower left instead of the text “Calendar” * Click SHARE CALENDAR in the Home Tab. * In the email that opens, Click TO:...
Folder sharing lets other people access one or more folders. However, it does not include permissions for them to act on your behalf. For example, a person who can access your folders can’t reply to email messages or respond to meeting requests for you. I...
* Log into Outlook Web Access (https://outlook.office365.com/dccc.edu) * In the bottom left, click the CALENDAR icon * On the left, Right click on your name, and select SHARING PERMISSIONS * in the pane that opens on the right, enter an email addr...
HOW TO REVIEW AND/OR UPDATE YOUR ADDRESS IN SELF SERVICE BANNER HOW TO REVIEW YOUR RECORD: Click here to access the Update Address and Phones form [https://prod-ssomgr-01.dccc.edu/ssomanager/c/SSB?pkg=bwgkogad.P_SelectAtypUpdate] in Self Service Banner 1...
* Either click on the icon in the bottom left corner that looks like 2 people (Red Arrow), or in the top left, click inside the search box, and select SEARCH PEOPLE (Yellow Arrows). * On the left, expand Directory
I CANNOT FIND MY FOLDERS THAT WERE MIGRATED TO OFFICE 365: Make sure you expand each folder to see the contents OUTLOOK WEB ACCESS: Click on the   to expand folders. All sub-folders should now show. When it shows  all folders will appear. Click on thi...
**NOTE** F, Y, AND Z DRIVES ARE NOT BEING MIGRATED OVER AS THEY ARE NOVELL SYSTEM DRIVES. BEFORE - Prior to August 3rd, 2018:  AFTER - On or After August 3rd, 2018:
Office 365 Migration STATUS Information:  MIGRATION COMPLETED ALL GroupWise information has been migrated to Office 365 IF YOU HAVE ANY ISSUES, PLEASE PUT IN AN OFFICE 365 SUPPORT REQUEST BY CLICKING HERE [HTTPS://SUPPORT.DCCC.EDU/INDEX.PHP?/FACULTYSTAFF...
1. Locate the file you want to open. 2. Right click on the file and select one of the following: * PREVIEW -- displays a preview of the file* * OPEN WITH -- allows you to view the file in the default Google App (i.e. Sheets, Docs, Slides) * DOWN...
NOTIFICATIONS, NAVIGATION AND SETTINGS At the top of Outlook Web App, you’ll find notifications, links to each of the types of information stored in your mailbox, and links to your personal information and options. This is the taskbar.             ...
After your Inbox, the calendar is probably where you’ll spend the most time when using Outlook Web App. For more information about calendars in Outlook Web App, go to Calendar in Outlook Web App [https://support.office.com/en-us/article/calendar-in-outloo...
When you sign in to Outlook Web App, you’ll go straight to your Inbox. This is where you’ll find your messages. For more information about messages in Outlook Web App, go to Mail in Outlook Web App [https://support.office.com/en-us/article/mail-in-outlook...
People is where your contacts are stored. From here, you can find, create, and edit your contacts. Also, you can search for contacts in your organization’s directory. For more information about contacts in Outlook Web App, go to People overview - Outlook ...
Tasks stores tasks that you create or that are sent to you, and also messages that you’ve flagged. When you view your tasks, the default view is FLAGGED ITEMS AND TASKS. You can change that by selecting TASKS in the folder list to the left. For more infor...
When out of the office for an extended period of time (vacation,sabbatical or other leave) it may be a good idea to setup an automatic reply. CLICK/TAP EACH LIST ITEM BELOW TO SPOTLIGHT THE AREA IN THE ABOVE IMAGE. 1. Click the GEAR icon in the upper r...
Accessing the Settings in Outlook Web App allows you to customize your experience. CLICK/TAP EACH LIST ITEM BELOW TO SPOTLIGHT THE AREA IN THE ABOVE IMAGE. SETTINGS 1. Click the GEAR icon in the upper right corner. 2. Click MAIL or another choice at...
* Log in to Outlook Web Access (https://outlook.office365.com [https://outlook.office365.com/]) * In the top right, click on your name/picture, and select Open another mailbox... * Type in the name of the mailbox that you want to manage, and click O...
OUTLOOK CLIENT: Adding a mailbox to the Outlook 2016 Client: How to add a shared/departmental email box to your Outlook 2016 client: https://support.dccc.edu/index.php?/facultystaff/Knowledgebase/Article/View/302/53/how-to-access-another-userdepartmentsha...
1. Select the file or folder you want to share. 2. Click on the SHARE ICON. 3. Under "People" in the sharing box, type the email addresses of the people you want to share with. 4. Choose the type of access you want to give these users by clicking th...
* Navigate to the folder you wish to change. If you wish to change the view for all folders, select any folder. * At the top of the client, select the VIEW tab * Un-Check the SHOW AS CONVERSATIONS button * In the window that opens, If you would lik...
* Select the folder that you want to change the view type of. * In the top right, select FILTER * In the drop down menu, select SHOW AS * In the sub menu, select MESSAGES * Repeat for any other folders that you want to change.
Turn off Conversations View for Outlook Android App: 1. Click on the Menu Button 2. Click the Gear icon to access settings 3. Change 'Organize mail by thread' to the off position (slide to left). (This image shows thread view enabled). Slide to left to ...
Turn off Conversations View for Outlook iOS App: 1. Click on the Menu Button 2. Click the Gear icon to access settings 3. Change 'Organize by thread' to the off position (slide to left). (This image shows thread view enabled). Slide to left to disable.
What do I do when sending messages from Mail App in iOS fails? This typically occurs when you have not removed the GroupWise email configuration from your device. PLEASE NOTE THAT ANY MESSAGES STUCK IN THE OUTBOX BECAUSE THEY FAILED WILL BE DELETED WHEN ...
1. Click on NEW or MY DRIVE 2. Select UPLOAD FILES... or UPLOAD FOLDER... 3. Select the file(s) (or folder) you would like to upload and click OPEN *NOTE: If you are using the latest version of the Google Chrome, you can drag a file or folder from y...
To create paper codes log into DelaGATE and click on MY ACCOUNT and SELECT CONFIGURE 2-STEP VERIFICATION.   In ACCOUNT MANAGEMENT select PRINTED VERIFICATION PASSCODES and then click on the PRINT NEW VERIFICATION PASSCODES button. You will be shown a pa...
Quick reference guide for voice mailbox.
What are the limits for the Office 365 Exchange Email? Please reference this document from Microsoft by clicking here [https://technet.microsoft.com/en-us/library/mt844095.aspx] What Exchange Email Plan is Currently Licensed? Office 365 A1 with Office 36...
Graymail messages are messages that do not fit the definition of spam, for example, newsletters, mailing list subscriptions, social media notifications, and so on. Often times these messages were of use at some point in time, but have subsequently diminis...
WHAT BROWSERS, DESKTOP AND MOBILE OPERATING SYSTEMS ARE COMPATIBLE WITH OFFICE ONLINE / OFFICE 365: SAFARI, CHROME, AND FIREFOX: Office 365 is designed to work with the current version of the Safari, Chrome, and Firefox browsers. MICROSOFT EDGE: Offi...
We highly recommend you complete the DCCC security awareness training [https://support.dccc.edu/staff/training.knowbe4.com] FOR EMPLOYEES. THIS IS NOT A SUBSTITUTE.  PHISHING EMAIL What is Phishing email? Phishing email messages, websites, and phone c...
Your picture will NOT show on external emails and is only visible to users within the dccc.edu domain.  We encourage all users to upload a photo of themselves. Your picture is visible when you login to Outlook Web App and Teams. It is also view-able in ...
The College requires 2-Step Verification in order to protect your account from unauthorized access should someone manage to obtain your password. The terms of use state that the College is not responsible for loss of funds due to erroneous information. Th...