Knowledgebase: Office 365
Shared and Departmental Mailboxes in Office 365 - FAQ
Posted by Donald Sloat, Last modified by Chase Goodall on 18 May 2018 04:11 PM

Outlook Client:
Adding a mailbox to the Outlook 2016 Client:
How to add a shared/departmental email box to your Outlook 2016 client:
https://support.dccc.edu/index.php?/facultystaff/Knowledgebase/Article/View/302/53/how-to-access-another-userdepartmentshared-mailbox-in-the-outlook-client

How to send email as a shared/departmental email box once you have added it to your Outlook Client:
https://support.dccc.edu/index.php?/facultystaff/Knowledgebase/Article/View/326/53/how-to-send-email-as-a-shared-mailbox-in-outlook

How to share out calendars from a shared/departmental email box
Outlook Web Access is the preferred method of managing a shared mailbox. Please see the guide under the Outlook Web Access section.

How to share out a personal email folder to another user using the Outlook 2016 Client:
https://support.dccc.edu/index.php?/facultystaff/Knowledgebase/Article/View/298/53/how-to-share-an-office-365-mail-folder-with-another-office-365-user-in-the-outlook-client

How to share out a personal calendar to another user using the Outlook 2016 Client:
https://support.dccc.edu/index.php?/facultystaff/Knowledgebase/Article/View/305/53/how-to-share-a-calendar-in-the-outlook-client


Outlook Web Access:
How to add a shared/departmental email box to your account in Outlook Web Access:
https://support.dccc.edu/index.php?/facultystaff/Knowledgebase/Article/View/304/54/how-to-access-another-userdepartmentshared-mailbox-in-outlook-web-access

How to share out calendars from a shared/departmental email box:
https://support.dccc.edu/index.php?/facultystaff/Knowledgebase/Article/View/324/54/share-out-calendars-from-a-shared-mailbox-via-outlook-web-access

How do I get full access to a shared or departmental access? 
All access from GroupWise was migrated to Office 365. If you do not have access or get an access error, please open an Office 365 ticket and we will work with you to resolve the issue.

How to delegate access to my mailbox to another user? - Only use when another person needs to recieve/process meeting requests on your behalf.
https://support.dccc.edu/index.php?/facultystaff/Knowledgebase/Article/View/300/53/how-to-manage-delegates-in-the-outlook-client

How to share out a personal calendar to another user in Outlook Web Access:
https://support.dccc.edu/index.php?/facultystaff/Knowledgebase/Article/View/306/54/how-to-share-out-a-calendar-in-outlook-web-access

How to share out a personal email folder to another user in Outlook Web Access:
https://support.dccc.edu/index.php?/facultystaff/Knowledgebase/Article/View/299/54/how-to-share-an-office-365-mail-folder-with-another-office-365-user-in-outlook-web-access

Managing a shared/departmental mailbox (Set Rules/Add Signature/Configure Forwarders etc). - You cannot manage these in the Outlook Client
You must have full access to the mailbox. Users with read only or custom permissions cannot access these settings.
https://support.dccc.edu/index.php?/facultystaff/Knowledgebase/Article/View/323/54/how-to-manage-a-shared-mailbox-from-owa-auto-reply-rules-forwarding

You can also access shared/departmental mailbox direct by browsing to a link like this where you replace the xxxxxxxxx with the departmental mailbox name. https://outlook.office365.com/owa/xxxxxxxxxx@dccc.edu/

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