How to manage a Shared Mailbox from OWA (Auto Reply, Rules, Forwarding)
Posted by Chase Goodall, Last modified by Donald Sloat on 17 May 2018 10:58 AM
  1. Log in to Outlook Web Access (
  2. In the top right, click on your name/picture, and select Open another mailbox...

  3. Type in the name of the mailbox that you want to manage, and click Open

  4. A new tab will open as the shared mailbox. In this new window, click the gear at the top right, and under Your app settings select Mail

  5. To set an Automatic reply: on the left, select Automatic replies under Automatic Processing, and configure as desired. Click Save when you are done.
  6. To set Inbox rules: on the left, select Inbox and sweep rules under Automatic Processing, and configure as desired. Click Save when you are done.

  7. To set Forwarding: on the left, select Forwarding under Accounts, and set an address to forward to. Ensure the Keep a copy of forwarded messages box is checked. Click Save when you are done.