How to access another user/department/shared mailbox in the Outlook Client
Posted by Chase Goodall, Last modified by Donald Sloat on 07 May 2018 04:52 PM
Open another person's folder

  1. Click File

  2. Click Open & Export then Other User's Folder.

  3. In the Name box, enter the name of the person who granted you Sharing or Delegate Access permissions, or click Name to select from a list.
  4. In the Folder type list, click the folder that you want to open.

Tip:  To avoid this step in the future, see the instructions below on how to add another person's mailbox to the Folder Pane

Add another person's mailbox to the Folder Pane:

For a person to be able to open another person’s Outlook folder in their own folder hierarchy, they must be given permission to the “Outlook Today” or root folder.  Even delegates can’t do this unless they have been granted explicit permission to the Outlook Today folder. If this fails, see the "How to Share an Office 365 Mail Folder with Another Office 365 User in the Outlook Client/Outlook Web Access" article.

  1. Click the File tab in the top left of the window.
  2. Click Account Settings, and then Account Settings.
  3. Select your Office 365 account and click the Change

  4. Click the More Settings
  5. Click the Advanced tab.
  6. Under Mailboxes, 'Open these additional mailboxes:' Click on the Add button
  7. Type the person's name in the window (e.g., Jane Doe), and click the OK button
  8. Click the OK button
  9. Click the Next button
  10. Click the Finish button
  11. Restart Outlook.

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